FREE WORLDWIDE SHIPPING ON ALL ORDERS

Frequently Asked Questions Returns  

I want to return my purchase! What do I do?  
If you’re not 100% satisfied with your purchase from us, you can return your item(s) for a full refund within 30 days of purchase. (Returns must be unused, in the condition you received them, and in the original packaging.) Some items are shipped with an attached security tag. Returned merchandise without the original security tag attached or with a damaged tag may not qualify for a refund.  

Ensure the merchandise is in its original packaging (e.g., shoe box) and place it in a shipping box. Attach the label to the sealed box. Make sure to cover any old labels with the new ones or simply remove them. A black marker can also be used to cover any existing barcodes.  

For the vast majority of returns, it takes us about 5 to 10 business days to receive your package at the distribution center, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on the credit card company, it may take an additional 2 to 10 business days after the credit is requested for it to be posted to your account.  

Do you do backorders?  
No. We do not do backorders. If an item is out of stock, our Customer Loyalty Team will notify you as soon as possible and ask if you’d like a replacement item. Out-of-stock orders will be canceled unless a replacement item is requested.  

Do you price match if an item goes on sale after my purchase?  
If the price on our website drops within 10 days of your purchase, we’ll be happy to refund the price difference. Simply contact our Customer Loyalty Team via chat, phone, or email, and they’ll be glad to assist you.  

How can I write a review for a product?  
You can write a product review in just 4 easy steps:  
On any product page, scroll down and you’ll see a button titled ‘Write a Review.’  

How do I unsubscribe from any of your email lists?  
There are two quick and easy ways to unsubscribe from our email list:  
Call us, and one of our customer service representatives will handle your request over the phone.  
Send us an email, and one of our customer service representatives will unsubscribe your email address.  

I tried to check out, and the item in my cart disappeared—what happened?  
We’re sorry you couldn’t complete your order. The selection is live and reflects what’s in stock at that moment. Adding an item to your shopping cart does not guarantee your right to purchase it. Until you complete the checkout process, another customer may purchase the item, even if it’s in your cart. If this happens, you’ll receive a message on the shopping cart page informing you that the item is no longer available and must be removed from your cart.  

Will the item I want go on sale soon?  
Unfortunately, we don’t know if an item will go on sale or be discounted until it actually happens.  

It’s possible for different colors within the same style to have different prices. For example, if a blue bag sells better than a yellow one, the yellow bag might be discounted to boost sales.  

The item I want is out of stock. What do I do now?  
We’re very sorry that the item you need is out of stock. Visit us daily to stay updated on the latest additions to our collections.  

Payment Information  
We accept international credit cards. Please note that the credit card must be issued and bear a Visa, Mastercard, Discover, or American Express logo.  
On the checkout page, there will be a billing and shipping section. Do the following:  
For billing information:  
Enter your address in address line 1.  
Enter your city, county or province, and postal code.  
Enter your country for the city.  
Enter the state.  
Enter the postal code.  
For shipping information:  
Please enter the correct information in the appropriate field.  

Do you charge sales tax on any items?  
Any applicable tax will be calculated based on your merchandise total and displayed on the final order confirmation.  

What payment methods do you accept?  
We currently accept Visa, MasterCard, Discover, and American Express for all orders.  

What might cause my order to be delayed?  
1. If the billing information you provided doesn’t match your bank’s records (including address and phone number), your order may be delayed.  
2. We all love sending gifts to others and ourselves as much as we love receiving them. However, if you’re shipping to an address different from your billing address, your order may be delayed.  

What are cookies? Do I need to enable cookies in my browser?  
A cookie is a small amount of data sent to your browser from a website and stored on your computer’s hard drive. If your browser preferences allow it (most browsers are installed with cookies enabled), each website can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but use anonymous unique identifiers. Each site can only access the cookie it sent to your hard drive, not cookies sent by other sites.  
You need to enable cookies in your browser to take full advantage of the shopping features.  
For more information on how we use cookies, see our Privacy Policy.  

Are there any benefits to having an account with you?  
You’ll have access to the following information:  
- Your account information  
- Your order history  
- Processing a return  
- Your wishlist  
- Your email subscriptions  
- Your coupons and gift cards  

Frequently Asked Questions: Order Status  

What are your shipping and return policies?  
Unlike many other websites with special rules and fine print, we offer special shipping deals for orders placed on the site. We also offer free shipping on various holiday events or offers. Visit us daily to avoid missing out on any deals or promotions.